Shipping Policy
Thank you for visiting and shopping at GAME ANIMA Following are the terms and conditions that constitute our Shipping Policy.
Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via Facebook Messenger, E-mail or Whatapps.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method | Estimated delivery time | Shipment cost |
|---|---|---|
J&T Express (Malaysia Only) | 2-5 business days | MYR 12 for parcel under 500gram; extra charges will be incurred subjected to additional weight and size |
PosLaju (Malaysia Only) | 2-5 business days | MYR 12 for parcel under 500gram; extra charges will be incurred subjected to additional weight and size |
DHL Express (Overseas Only) | 5-7 business days | Subjected to country, weight and size |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
GAME ANIMA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
GAME ANIMA is not liable for any products damaged or lost during shipping. However, if you received your order damaged (or lost during shipping), please contact us, and we will do our best to contact shipment carrier to file a claim. The claim is not guaranteed and subject to the carrier company policy.
Hence, we advise customers to purchase insurance for the parcel (insurance policy & terms: https://www.jtexpress.my/tnc.php)
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
